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For e-commerce & retail

Answer "is this in stock?" without opening your phone

Selesai searches your actual catalog for price and stock, sends a payment link, and reviews the receipt automatically — so a sale can close at midnight without you awake for it.

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Selesai answering a customer for a e-commerce & retail brands business on WhatsApp

Agent, not chatbot

Why the last chatbot you tried annoyed your customers

A button chatbot can offer “Book now” and “See prices.” It can’t answer a real sentence typed the way your customer actually writes — it either loops the menu or drops them.

Button chatbot
Selesai
Only understands the buttons you drew
Understands a full sentence, typed however the customer writes it — in English, Malay, Mandarin, or Tamil
Dead-ends on anything unplanned
Answers from your knowledge base, and says so honestly when it genuinely doesn’t know
One question, one canned answer
Asks follow-up questions across the conversation until it actually has what it needs
Hands over only when the customer gives up
Decides for itself when a human should take over, with the full conversation history attached

Watch it work

A real conversation, in context

This is what your customers actually see — Selesai replies in seconds, moves the conversation forward, and closes it out in the same chat.

E-commerce & Retail Brands

Type a message…

It also handles questions like this

What's your return policy if it doesn't fit?

You can exchange for a different size within 7 days of delivery, as long as the item is unworn with tags attached — just message us with your order number.

How it actually works for E-commerce & Retail Brands

What a result actually looks like

Live today, not next quarter

The longest step is writing down what you already tell customers every day.

FAQ

How does it know what's actually in stock?

You maintain your product list (price, stock status, variants) in the dashboard — Selesai always searches that live catalog before answering, it never relies on memory or an old price.

Can it handle Instagram or TikTok DMs too?

Not today — Selesai covers WhatsApp, Telegram, your website widget, and email. If most of your sales conversations happen on WhatsApp already, that's where it has the most impact.

Will it randomly discount things or make promises I didn't authorize?

No — it only quotes prices and policies from what you've actually set up, and never invents a discount or a promise on its own.

Can it recommend related products, like a real salesperson would?

Yes — if you've linked related or complementary products to an item, Selesai can mention them when it's genuinely relevant to what the customer asked, not as a default upsell on every message.

How does a restock or promo announcement actually get sent?

You create the campaign in the dashboard once, and Selesai sends it out to the right audience segment gradually, respecting WhatsApp's own daily sending limits — never all at once.